FAQ
What do I need to use the graffiti letter images?
You do not need a specific graphic-program to use the images. The letters are delivered in PNG-format and can be used with any software with graphics-compatibility.
Can I issue refunds/are they free of charge?
Youโre able to issue a full or partial refund on any order, and refunds are always free of charge. Paddle, our Merchant of Records, handles returns. You can find the tutorial on how to issue a refund here ยป
How does the checkout process in the shop work?
Our brushsets and graphic templates are sold and fulfilled by Paddle โ an authorized reseller – with an express checkout.
- A pop-up opens and you enter your e-mail-address
- Chose the country you live in a dropdown
- Chose a payment method and (optionally enter your address and tax-information)
- You will get your download after the payment via e-mail.
Paddle.com is the Merchant of Record for all our orders. That means, that Paddle provides all customer service inquiries and handles returns.
Got some remaining questions?
Thatโs completely normal. ๐ You can write me an email to hello@graffiti-empire.com or go to the contact-page.