FAQ

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FAQ – Brushsets

What do I need to use the Graffiti Alphabet brushsets?

  • an Apple iPad or iPad Pro (an iPad which supports Procreate)
  • the Procreate app
  • Apple Pencil (optionally) – most people do not use Procreate without an Apple Pencil

How to install the brushsets on your iPad in Procreate?

Do you need help installing the brushes? Find the tutorial here on how to install a brushset in Procreate.

How to get started with the brushset?

  • Download the brushsets – After payment, you will get your download immediately via email
  • Install it in Procreate on your iPad
  • start drawing

How to use the brushsets?

Watch the video below to see the graffiti creation process with the semi-wildstyle alphabet brushset! Create unique concepts for artworks or tattoos effortlessly with these Procreate stamp brushsets on your digital canvas!

What do I need to use the Graffiti Coloring Book PDF?

  • you need a basic printer to print the pages
  • coloring markers
    • for beginners: a set of Stabilo Pen 68
    • for intermediates: Ohuhu markers or Copic brush markers for the fill-ins and Posca PC1-MR markers for highlights

What do I need to use the graffiti letter images?

You do not need a specific graphic-program to use the images. The letters are delivered in PNG-format and can be used with any software with graphics-compatibility.

Can I issue refunds/are they free of charge?

You’re able to issue a full or partial refund on any order via Paddle in the first 14 days after the payment, and refunds are always free of charge. To issue a refund please contact our customer service here: support@graffiti-empire.com.

How does the checkout process in the shop work?

Paddle logo

Our brushsets and graphic templates are sold and fulfilled by Paddle – an authorized reseller – with an express checkout.

  1. A pop-up opens and you enter your e-mail-address
  2. Chose the country you live in a dropdown
  3. Chose a payment method and (optionally enter your address and tax-information)
  4. You will get your download after the payment via e-mail.

Paddle.com is the Merchant of Record for all our orders.

FAQ – Patreon/memberships

What is the size of the downloaded graffiti?

the maximum graffiti size is approximately 5850px x 1500px @72dpi on the desktop version of the website

In which file-format is the graffiti provided?

At this moment we offer the download in png-format.

Is commercial use of the graffiti allowed?

For the graffiti graphic templates provided by Graffiti Empire, only personal and educational use is allowed at the moment. The graffiti template graphics, which are based on Google Fonts (with either OTF or Apache version 2.0 license) and marked with an ‘i’-icon in the user-interface can be used for commercial purposes.

How do I become a member/patron?

Go to our Patreon page and buy a subscription. After that, you go to this page and enter the e-mail address you used for Patreon, to unlock the premium features. You will find the links to the premium step by step tutorials and the graffiti generator with working download-button.

How do I cancel my subscription?

Please go the the Patreon support-page here to see how to cancel your subscription on Patreon.

How much does it cost to setup or quit the subscription?

There are no additional costs for the setup or quitting the subscription.

Is the subscription recurring?

Yes, the subscriptions are recurring until you cancel them.

Can I issue refunds/are they free of charge?

Patreon’s refund policy: To be eligible to receive a refund, patrons must contact Patreon within 10 days of the charge processing on their statement. Patrons will receive notice of whether the refund is denied, or approved and issued. Once a refund is issued, it can take up to 5-7 business days to process.

How do I issue a refund?

Go to this Patreon support-page to see how to issue a refund. To be eligible to receive a refund, patrons must contact Patreon within 10 days of the charge processing on their statement. Patrons will receive notice of whether the refund is denied, or approved and issued. Once a refund is issued, it can take up to 5-7 business days to process.

Do you need any further assistance?

Our customer service is available to assist you from Monday to Friday, 9 a.m. to 5 p.m. CET.

support@graffiti-empire.com.

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